Refund & Cancellation Policy

Overview & General Refund Rule

This Refund & Cancellation Policy applies to eligible training programs and educational services offered by Estate Education through its website, enrolment pages or other authorised channels.

Our programs may include training sessions, educational materials, course access, preparation, learning activities and other program-specific resources. For this reason, all payments are considered final and are generally non-refundable once made, except for special requests that satisfy this policy or where a refund is required by applicable law.

We encourage every participant to review the program description, fee, duration, delivery format, access period and relevant terms carefully before making a payment.

This policy does not exclude or limit any non-waivable rights available to a customer under applicable law.

Special Refund Eligibility Criteria

A special refund request may be considered only when all applicable requirements below are satisfied. Meeting these conditions allows the request to be reviewed; it does not automatically guarantee approval.

For clarity, the seven-day period is a maximum request window, not a promise of a seven-day unconditional money-back guarantee. The program must not have started when the request is received.

Non-Refundable Situations

Subject to applicable law and any written exception agreed by Estate Education, a refund will generally not be available in the following situations:

• The training program has already started before we receive the refund request.
• The request is received more than seven calendar days after payment.
• The participant has attended a live session or received a material part of the training service.
• Recorded lessons, course materials or other program resources have already been made available, where this is relevant to the applicable program terms and law.
• The participant changes their mind after the program starts or decides not to continue for personal reasons.
• The participant does not attend a scheduled session or does not use the access or resources provided.
• The request does not contain sufficient information to verify the purchase, and the requested information is not provided after a reasonable opportunity.

These examples describe our general policy. They do not override any refund or cancellation right that must be provided under applicable law.

What Counts as the Program Start?

The official start date and time are those communicated on the applicable program page, enrolment confirmation, schedule or other written program communication.

Depending on the program, the start may be the first scheduled live session or the date on which the program is officially opened and made available to participants. The relevant start arrangement should be identified in the program information provided before payment.

Participants should not assume that the start date changes because they have not logged in, have not attended a session or have not opened the learning materials.

If the official program start date or time is unclear, contact us promptly in writing. The date and time at which we receive your refund request may be relevant to determining eligibility.

How to Request a Refund

If you believe your request meets the special eligibility conditions, send a written request to info@estateeducation.org before the program starts and within seven calendar days of payment.

Include the following information

1. Your full name.
2. The email address and mobile number used during enrolment.
3. The name of the training program purchased.
4. The date and amount of payment.
5. Your payment reference, order ID or invoice number, if available.
6. The scheduled program start date and time.
7. A clear explanation of why you are requesting a special refund.

Recommended email subject

Special Refund Request – [Program Name] – [Payment Reference]

Please retain a copy of your request and any acknowledgement received from us. A request is considered received when it reaches our designated email system, subject to verification of the relevant timing and transaction details.

Review, Verification and Decision

We will review the information provided and may request additional details that are reasonably necessary to verify the transaction and determine whether the request meets this policy.

We aim to acknowledge refund enquiries within a reasonable time. The time needed to review a request may depend on the completeness of the information, payment verification and the circumstances of the case.

If a request is approved, we will communicate the approval and the expected refund process. If a request is declined, we will communicate the decision and, where appropriate, the reason for it.

Any discretion exercised under this policy will be applied consistently with applicable law and any contractual commitments made to the participant.

Refund Processing Time and Payment Method

Once a refund has been approved, we will initiate the refund through the original payment method wherever supported and reasonably practicable by the payment provider.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer or other payment provider. We will communicate any available processing information when the refund is approved.

• We may ask for additional transaction details to locate the payment.
• Bank or payment-provider processing times are outside our direct control.
• Any deductions or charges will be handled in accordance with the applicable payment terms and law.
• We will not describe a refund as completed until it has actually been initiated or confirmed at the relevant stage.

If the original payment method is no longer available, contact us so we can determine an appropriate lawful process with the payment provider.

Cancellation, Rescheduling and Program Transfers

If you cannot attend a program, contact us as early as possible. Cancellation, rescheduling, transfer to another batch or transfer to another program is not automatic and depends on the options expressly offered for the relevant program.

A change of batch or program may require written approval. It should not be assumed that a rescheduling option will be available or that rescheduling automatically creates a refund entitlement.

If Estate Education cancels a program or makes a material change to its delivery, we will communicate the available options and handle any refund or alternative arrangement in accordance with the applicable program terms and law.

Payment Errors and Refund Disputes

If you believe you have made a duplicate payment, paid the wrong amount or experienced a payment failure, contact us with the transaction reference and supporting information.

We will review the issue and coordinate with the relevant payment provider where necessary. A payment error will be assessed separately from a request to cancel a correctly purchased training program.

Nothing in this policy prevents you from contacting your bank, payment provider or a competent consumer authority where you believe you have a valid claim under applicable law.

Contact Estate Education

For refund requests, cancellation enquiries or questions about this policy, please contact us using the details below. For faster verification, include your program name and payment reference in your communication.

Policy Updates and Applicable Law

We may update this policy to reflect changes to our programs, operational processes or applicable legal requirements. The latest version and its revision date will be displayed on this page. Where required, we will provide notice or obtain consent for material changes.

This policy is intended to be read consistently with the applicable program terms and the laws of India, including mandatory consumer protections. If a provision conflicts with a mandatory legal right, that right will prevail to the extent required by law.